As a recent Breast Cancer survivor, it is my mission to pass on my faith, hope but most of all, I know the financial needs of every person going through cancer. When you make a purchase through my website, you will also be helping someone battling Breast Cancer. It is my mission to let all those battling cancer, that they are not alone. Survivors are here to help you know anything is possible and I will do all I can to help you prevail and win your fight againsit this terrible disease.
Serendipities Closet LLC was opened and launched in 2016 with the idea of "Serendipity" and filling closet with fun, unique and handmade gifts.
As a crafter, I wanted to offer supplies and LIVE events along with video tutorials on my YouTube channel to bring out your creative side.
In 2017 I was unfortunately diagnosed with breast cancer and my boutique had to close but I am rebuilding here online and I will offer you the same quality items and tutorials as before. Thank you for shopping with me and joining me on my new adventure.
How long will it take for my order to ship?
Many items are available and ready to ship but all our t-shirts and custom transfer are made to order. We ask you allow 5-7 business days for your order to ship. (This does not include weekends or holidays)
How will I know when my order ships?
You will receive a delivery confirmation once your order ships. Please ALLOW at least 5 business days before sending us an email when you order will ship and check your emails prior to sending a message because your items may already be on their way,
I received a delivery confirmation tracking number but I have not received my item, what do I do now?
Once your order is shipped, the post office now has possession of your items and you would need to call them or contact them with your tracking number through their website. You can contact them at www.usps.com
It seems my items are lost at the post office, how do I get my items or money back?
Contact the post office at www.usps.com and either call or send them an email and have them look into your order. Your package is insured through the tracking number so they will now help you get your items or a refund.
What is the return policy?
On custom designs, we will offer a full refund if we make an error on your order whether that is the design or if we print on the wrong size or color. We DO NOT offer a refund if you make a mistake when ordering the proper size on all custom t-shirts including sublimation, screen print and vinyl designs.
All other items on our website we offer a 14 day money back guarantee which means you have 14 days from the day of delivery to return the item in the same NEW condition that it was sent including all tags MUST be on the item. 14 days includes weekends and holidays.
We have the right to refuse any item that has been worn, has stains or appeared to be used or worn, that smells of smoke or pets and also NO PET HAIRS on any refunds. Items MUST be returned with ALL PRICE TAGS and original packaging.
WE DO NOT PAY FOR SHIPPING ON RETURNS UNLESS WE MAKE AN ERROR WHEN WE SHIP.
What is the process for returning an item?
YOU MUST CONTACT US THROUGH EMAIL AT:
firstname.lastname@example.org so we can see what was ordered and why it is being returned. If we made the error, we will supply you with a return label that you will tape to your package for return.
We video record all items being shipped out when packaging and when opening returns so there is no dispute regarding what was sent or received and protects both ALL parties.
How will I be refunded once you receive my item back?
Your refund will be made the same way you paid. If you paid with Visa/Mastercard, that is how your refund will be returned to you.
Do you offer discounts for larger orders?
We only offer discounts that are advertised with our coupon codes for specials and offers. Check our Facebook page often to see when those are being offered.
Can you tell me the difference between sublimation, screen printing and vinyl transfers?
Sublimation is the process of printing a special sublimation ink onto special sublimation transfer paper using a sublimation printing technique. Instead of traditional inkjet transfers which print ink on top of the shirt or item you’re working with, sublimation ink actually becomes a part of the substrate you’re printing on. How, you ask? It’s simple. Once the ink from your sublimation transfer paper is heat pressed onto the item you’re printing on, it opens up the pores of the fabric that you’re pressing heat onto. Once you press the paper onto your item and release pressure, the heat will cool and the ink will turn back into solid form. The result? The pores will close permanently and encapsulate the ink within the polymer coating of your item.
A screen printed transfer (also known as a plastisol transfer) is an image which has been screen printed onto release paper. Instead of being directly screen printed onto a shirt or other item, the design is printed onto transfer paper, then applied with a heat press.
Heat transfer vinyl, or HTV for short, is a specialty vinyl polymer that can be used on certain fabrics and materials to create designs and promotional products. It comes in a roll or sheet form with an adhesive backing so it can be cut, weeded, and placed on a substrate for heat application.